Refund & Dispute Policy

Effective date: 2026 · DrinkMixr

1. The Free Trial Is Your Try-Out

When we offer one, your first subscription starts with a free trial (one per person and per payment card). Cancel any time during the trial and you are never charged. Because the trial is the try-out, the first charge after a trial has no any-reason refund. Billing errors are still always refunded (see section 5).

If your card has already had a free trial, a new subscription paid with it starts without one and is charged at checkout. We email you when that happens, and that charge counts as a first subscription without a trial (section 2).

2. First Subscription Without a Trial

If your first subscription did not start with a free trial, you can get a full refund within 7 days of that charge, as long as you have used 3 or fewer premium images since the charge. Credit packs follow section 4 instead.

3. Renewals

Monthly renewals are not refunded. You can cancel anytime, and you keep your plan until the end of the period you paid for.

Yearly renewals: ask within 7 days of the renewal and we refund it in full. We email you a reminder before a yearly plan renews.

4. Credit Packs

A credit pack can be refunded within 7 days of purchase if none of the pack's credits have been used. This applies to every pack, including your first purchase. A refunded or disputed pack's remaining credits are removed from your account.

5. Billing Errors and Duplicate Charges

If we charged you by mistake, charged you twice, or charged the wrong amount, we always refund it in full.

6. How to Request a Refund

Contact us at [email protected] or through our contact form. Include the email address associated with your account and the date of the charge. We aim to respond within 2 business days. Refunds go back to the original payment method.

Outside the cases above, we don't refund or prorate partial billing periods. If something went wrong that this policy doesn't cover, write to us anyway; we would rather sort it out with you.

7. Disputes and Chargebacks

We encourage you to contact us first if you are unhappy with a charge. If a dispute or chargeback is initiated, we reserve the right to suspend access until the dispute is resolved. Fraudulent chargebacks may result in permanent account termination.

8. Exceptions

Refunds are not provided for users who have materially violated the Terms of Service or obtained access through fraudulent means.

9. Changes to This Policy

We may update this policy. The version in effect at the time of your purchase applies unless otherwise required by law.